At Anastasia Beverly Hills Sales, we believe your beauty journey should be as flawless as our products. That’s why we’ve crafted shipping and return policies with the same care we put into our Facial Oils and Moisturisers.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking included

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). Please note:

  • Customs fees may apply and are the customer’s responsibility
  • Original shipping fees are non-refundable
  • All refunds are issued in USD

Our Return Promise

While we’re confident you’ll love our Makeup Brush Sets and premium skincare, we offer a 15-day return window from the delivery date if any product doesn’t meet your expectations.

Return Conditions

To be eligible for return, items must be:

  • Unused and in original packaging
  • Accompanied by proof of purchase
  • Free of damage or alterations

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened Eyebrow Makeup
  • Opened Lip Gloss
  • Opened Mascara

Exceptions are made for defective products – please contact us immediately if you receive a damaged item.

3-Step Return Process

1. Initiate Your Request

Email [email protected] with:

  • Order number
  • Product name(s)
  • Reason for return
  • Photos if claiming damage

2. Ship Your Items

Once approved, send your return to:

Anastasia Beverly Hills Returns
3737 Tenmile
Virginia Beach, VA 23452
USA

Note: Return shipping costs are the customer’s responsibility unless the item is defective.

3. Receive Your Refund

Refunds are processed within 5 business days of our warehouse receiving your return:

  • Credit cards: 3-5 business days after processing
  • PayPal: Immediate upon processing

Exchange Requests

Prefer a different shade of our cult-favorite Lip Gloss? Include in your return package:

  • A printed copy of your exchange request
  • Your desired replacement product

Any price difference will be charged or refunded accordingly.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Anastasia Beverly Hills Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

  • Product Name: [e.g., “Hydrating Facial Oil”]
  • Quantity: [Number]
  • Reason: [e.g., “Wrong shade”, “Product defect”]
[If applicable, add: “I’ve attached photos showing the issue.”]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Shipping Address]

Need Assistance?

Our beauty support team is available Monday-Friday, 9AM-5PM EST via email at [email protected].