Welcome to Anastasia Beverly Hills Sales’ FAQ section! We’ve compiled answers to the most common questions about our premium beauty products and services. Whether you’re curious about shipping, returns, or product recommendations, you’ll find the information you need below.

About Our Products

What types of beauty products do you offer?
We specialize in premium beauty essentials including Eyebrow Makeup, Facial Oils, Lip Gloss, Makeup Brush Sets, Mascara, and Moisturizers & Face Creams. Our carefully curated selection focuses on high-quality formulations that deliver professional results.
Are your products suitable for all skin types?
Our range includes products for various skin types, but we recommend checking individual product descriptions for specific suitability. Our Facial Oils and Moisturizers come in formulations for different skin needs, from dry to combination skin.
How do I choose the right makeup brush set?
Our Makeup Brush Sets are designed for different applications – from full face makeup to specialized eye looks. Consider your makeup routine and the types of products you use most frequently when selecting a set.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian countries and remote areas. During checkout, you’ll be notified if we cannot deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
Our beauty experts carefully prepare each order within 1-2 business days before shipping. You’ll receive a tracking number via email once your order is dispatched.
What about customs fees for international orders?
Any customs or import duties are the responsibility of the recipient. These fees vary by country and are not included in your order total.
My package hasn’t arrived. What should I do?
First, check your tracking information. If your package is delayed beyond the estimated delivery window, please contact us at [email protected] with your order number for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different product or shade, please return the original item and place a new order.

Contact & Support

How can I contact customer service?
Our dedicated beauty support team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday through Friday, 9 AM to 5 PM EST, excluding major US holidays.
Where is your company located?
Anastasia Beverly Hills Sales is headquartered at 3737 Tenmile, Virginia Beach, US 23452. Please note this is not a retail location.

Didn’t find the answer you were looking for? Our beauty experts are always happy to help! Contact us at [email protected] for personalized assistance with your beauty needs.